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etc.</p>","icon":10507,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"440","name":"Credit customer $$","descriptionHtml":"<p>Do include payment info in ticket</p>","callToAction":"Credit customer $$","introHtml":"<p>Do not include payment info in ticket</p>","icon":10466,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"441","name":"Credit Enrollment Issues","descriptionHtml":"","callToAction":"Credit Enrollment Issues","introHtml":"<p>Customer having issues with enrolling into Credit Monitoring</p>","icon":10466,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"442","name":"Credit Monitoring Service Issues","descriptionHtml":"<p>Please make sure you review the TU Error Guide before submitting a request!</p>","callToAction":"Credit Monitoring Service Issues","introHtml":"<p>Customer is enrolled in Credit Monitoring, but having issues with the service (can't see alerts, score not displaying, issues with credit report, etc.)</p>","icon":10466,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"474","name":"Data Removal Request NEW","descriptionHtml":"","callToAction":"Data Removal Request NEW","introHtml":"","icon":10646,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"475","name":"Demo Account Request - DO NOT USE","descriptionHtml":"","callToAction":"Demo Account Request - DO NOT USE","introHtml":"<p>Request a demo portal account for a client or prospect</p>","icon":10606,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"476","name":"DNS Update Requests","descriptionHtml":"","callToAction":"DNS Update Requests","introHtml":"","icon":10458,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"477","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"478","name":"Employee access requests","descriptionHtml":"","callToAction":"Employee access requests","introHtml":"<p>Set up access to service now, TIPs, and Admin Portal</p>","icon":10458,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"479","name":"Employee Access Requests SKIPPED","descriptionHtml":"","callToAction":"Employee Access Requests SKIPPED","introHtml":"","icon":10646,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"480","name":"Employee Exit","descriptionHtml":"","callToAction":"Employee Exit","introHtml":"<p>Remove access to service now, TIPs, Admin Portal, etc.</p>","icon":10458,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"481","name":"Employee Exit SKIPPED","descriptionHtml":"","callToAction":"Employee Exit SKIPPED","introHtml":"","icon":10646,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"445","name":"File not process","descriptionHtml":"","callToAction":"File not process","introHtml":"<p>File was delivered to sFTP server but not processed.</p>","icon":10604,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[],"key":""},{"id":"446","name":"Front End UI","descriptionHtml":"","callToAction":"Front End UI","introHtml":"<p>Report an issue with the UI including formatting and content</p>","icon":10606,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"448","name":"Internal new feature feedback","descriptionHtml":"","callToAction":"Internal new feature feedback","introHtml":"","icon":10604,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[],"key":""},{"id":"482","name":"IP updates (existing employees)","descriptionHtml":"<p><span class=\"error\">[How to get IP address|whatsmyip.org]</span></p>","callToAction":"IP updates (existing employees)","introHtml":"","icon":10646,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"449","name":"Issues Related to New Feature Releases","descriptionHtml":"","callToAction":"Issues Related to New Feature Releases","introHtml":"","icon":10646,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"450","name":"Locate Policy","descriptionHtml":"","callToAction":"Locate Policy","introHtml":"","icon":10466,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"483","name":"MC Bin Updates","descriptionHtml":"","callToAction":"MC Bin Updates","introHtml":"","icon":10646,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"484","name":"Modifications to existing report","descriptionHtml":"","callToAction":"Modifications to existing report","introHtml":"<p>Modifications to existing quick sight reports</p>","icon":10605,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"485","name":"New Mastercard Onboarding","descriptionHtml":"","callToAction":"New Mastercard Onboarding","introHtml":"","icon":10507,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"486","name":"New Onboarding","descriptionHtml":"","callToAction":"New Onboarding","introHtml":"<p>Requests for new onboardings (resolution only rosters, portal rosters, portals)</p>","icon":10507,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"487","name":"New Permanent Quicksight Reports","descriptionHtml":"","callToAction":"New Permanent Quicksight Reports","introHtml":"<p>Quicksight requests for the product team to prioritize. This is for NEW Reports only</p>","icon":10605,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"451","name":"New Portal: Bug or issue","descriptionHtml":"","callToAction":"New Portal: Bug or issue","introHtml":"","icon":10646,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"488","name":"New Promo Code/Promo Code Update","descriptionHtml":"","callToAction":"New Promo Code/Promo Code Update","introHtml":"<p>Requests for new promo code or changes to existing promo codes</p>","icon":10507,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"489","name":"Onboarding - Other","descriptionHtml":"","callToAction":"Onboarding - Other","introHtml":"<p>If your request does not fall within the other categories, please add it here</p>","icon":10507,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"490","name":"Other - Reporting","descriptionHtml":"","callToAction":"Other - Reporting","introHtml":"<p>If your request does not fall within the other categories, please add it here</p>","icon":10605,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"454","name":"Other - Website related","descriptionHtml":"","callToAction":"Other - Website related","introHtml":"","icon":10646,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"491","name":"Other - Website related OLD","descriptionHtml":"<p>Please make the summary includes reference to 1) business group you represent 2) desired outcome 3) and why the outcome is desired (situational awareness).</p>","callToAction":"Other - Website related OLD","introHtml":"<p>If your request does not fall within the other categories, please add it here</p>","icon":10606,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"455","name":"Password Reset Issues","descriptionHtml":"","callToAction":"Password Reset Issues","introHtml":"<p>Customer is having issues with resetting their password</p>","icon":10466,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"456","name":"Payment Issues","descriptionHtml":"","callToAction":"Payment Issues","introHtml":"<p>Customer reporting payment issues (charged but no policy, card on file is good, but failing, etc.)</p>","icon":10466,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"457","name":"Policy Information","descriptionHtml":"","callToAction":"Policy Information","introHtml":"<p>Customer is calling to get policy information</p>","icon":10466,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"492","name":"Policy Information ","descriptionHtml":"","callToAction":"Policy Information ","introHtml":"","icon":10466,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"493","name":"Price Change","descriptionHtml":"","callToAction":"Price Change","introHtml":"<p>Requests to change pricing for existing products</p>","icon":10507,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"459","name":"Processing error ","descriptionHtml":"","callToAction":"Processing error ","introHtml":"<p>File processing resulted in an error</p>","icon":10604,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[],"key":""},{"id":"460","name":"Product Clarification/Enhancement Request","descriptionHtml":"","callToAction":"Product Clarification/Enhancement Request","introHtml":"<p>Describe the product feature that needs clarification or additional functionality</p>","icon":10498,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"494","name":"Provision New Res Ctr Agent","descriptionHtml":"<p>Use this form to request a portal account and Spoofing access for a new employee. Please include the agent's FULL NAME in the ticket summary.</p>","callToAction":"Provision New Res Ctr Agent","introHtml":"<p>TO BE USED BY RESOLUTION CTR LEADERSHIP ONLY</p>","icon":10646,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"495","name":"Reporting issue - Data","descriptionHtml":"","callToAction":"Reporting issue - Data","introHtml":"<p>Report contains incorrect or inaccurate data</p>","icon":10605,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"496","name":"Reporting Issue - Format","descriptionHtml":"","callToAction":"Reporting Issue - Format","introHtml":"<p>Report is in an incorrect format</p>","icon":10605,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"497","name":"Reporting issue - Not delivered","descriptionHtml":"","callToAction":"Reporting issue - Not delivered","introHtml":"<p>Report was not delivered / received</p>","icon":10605,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"498","name":"Reporting issue - Platform","descriptionHtml":"","callToAction":"Reporting issue - Platform","introHtml":"<p>There is an issue with the display of a report or dashboard in QuickSight</p>","icon":10605,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"462","name":"Roster Schedule","descriptionHtml":"","callToAction":"Roster Schedule","introHtml":"<p>Update or delete a scheduled rosters job's schedule.</p>","icon":10604,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[],"key":""},{"id":"499","name":"Service Now Issue OLD","descriptionHtml":"","callToAction":"Service Now Issue OLD","introHtml":"<p>Any issues related to service now.</p>","icon":10458,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"463","name":"ServiceNow Issue","descriptionHtml":"","callToAction":"ServiceNow Issue","introHtml":"","icon":10646,"iconUrl":"https://help.jira.irisidentityprotection.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"500","name":"TEST Res Ctr","descriptionHtml":"","callToAction":"TEST Res 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